Policy & House rules

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RESERVATION / CHECK IN AT APPOINTMENT

Check in is only at appointment, between 16 hour (4 pm) until 23 hour (11 pm). At arrival you can use the check-in door intercom at the front door so we can open the door and you can go to your Room. At your Room you will find the check in form, please fill this in. We will arrive shortly and help you with check in and answering your questions. After the payment (check) you receive the keys.

If you make a reservation without a credit card confirmation, we keep the room available for you the day of arrival till the check in time of the appointment we made with you. If you do not make a check in appointment with us, 24 hour before your arrival, your reservation will be canceled. Anyway if there is “no show” the room is available for new guests from the time of the check in appointment.  If you have an arrival delay let us know so we can keep the room on hold for you. Please call or sms us as soon as possible but at least before the check in appointment time. If your reservation is confirmed with a credit card we keep the room always on hold for you till 23 hour the day of arrival.

Please remember, we are not an  expensive 4 or 5 star night hotel. We are a Home stay, with B & B – or Rent Service   with no nightly check in service. We are really closed at 23 hours for check ins.
Please call us in case you expect a delay and you are not able to check in before 23 hour.

POLICY / HOUSE RULES / DUTCH LAW

We like to make the Home stay a friendly, homely, social, nice and safe place for all our guests. We ask for understanding because house rules and hope for cooperation. Only then all the guest can have a nice stay.

The Dutch government, fire safety rules and law demand us, to check you in as a guest, and register your passport / identity card.

The law / rules only allow 1 or max. 2 registered and authorized guests in 1 room, after identification, check in and payment.  No other persons are allowed to enter the Homestay, the private property’s and Rooms.  In any other case it’s a crime to enter the Private property and a room.
You, our guest in our private house / Home stay, can never invite someone else, not our guest, in a Room or Home stay.
Only we of  Bordine, the owner, can invite and authorized a person in a room / Home stay.
If a stranger, a non authorized person is in the room / Home stay, it means that this is a serious crime by Dutch law, and we inform the police directly. If this person is invited by 1 of our guest, it means also that the stay of that guest directly will be ending.
If you made a reservation for 1 person, a 2e person is only allowed to stay in the room after paying a additional fee per night, and only after authorisation and registration by Bordine. This authorisation and confirmation is only by writing.

SERVICES

All rooms are equipped with many (free) services, like internet, wifi, computer in the room, HD-TV, internet, etc. We can not guarantee that’s all (free) services will always work because more party’s / business are involved in this, like a internet provider, broadcasting company’s, telephone company’s and also hard- or software can have failures. Therefore we are not responsible for failures of that services. Of course we do our best to resolve any problem as soon as possible.

COMPUTER / INTERNET

You may use the computer in the room and internet for free, on fair use policy. We are not  responsible for your internet  behaviour. You have to agree with the (inter)net etiquette and take care of the anti virus program on the computer to keep up to date.

If any damage takes place, in any way, the cost are always for the guests.  The parents are responsible for their children.

Remember, when you reserve a room, you automatically agree with the Bordine policy, house rules, Dutch law, and your responsibilities. We do not accept bad behaviour in any way, no drugs are allowed or any non social behaviour that might disturb other guests – persons or the Homestay. It is not allowed to change anything in the guest room or taking some goods out of the room or property.

By EU and Dutch law, smoking is not permitted in the Rooms and Property. Smoking is allowed at the Terraces.

We love pets, but in the guest Rooms pets are not allowed.

 

THANKS A LOT FOR UNDERSTANDING AND COOPERATION.  WE HOPE YOU HAVE A NICE STAY AND FEEL AWAY FROM HOME AT HOME :-)

THANKS AGAIN